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Frequently Asked Questions

Touch Vendor Support

What is Touch Vendor?

Touch Vendor is a lead generation tool.

What is the cost?

Register for a Touch Store account to gain access to prices and further information here.

How do I pay?

We take payment for your designer each month via direct debit. For more information about billing, please see Touch Store FAQs.

How do I set it up?

Once you have purchased, you will receive an email prompting you to set up your Vendor account password. Once you have done this you will be taken to the Account.

Setup page where there is a handy Vendor Setup Guide to take you through the steps to get your Vendor account setup.

What upgrades are available?

You can add Additional Seats so that other members of staff in your company can login to your Vendor account with their own details to view enquiries, generate their own quotes and manage existing quotes in the system.

To view prices and more information about upgrades, please register with Touch Store here.

Touch Store Support

How do I pay?

We take payment for your designer each month via direct debit so you don’t need to worry about entering your card details each month; we’ll just charge the license fee to the account details you give us when signing up.

What if I want to cancel?

You can cancel your subscription at any time by logging into your Touch Store account.

As we charge in advance for the use of the license, when you cancel, your subscription will continue to run until the end of your billing cycle before being suspended.

Where can I see copies of my invoices?

Your invoices can be found in the Billing section of your Touch Store account - from here you can view all of your previous invoices and your next invoice for the upcoming month.

How do I update my billing information?

If you wish to change the bank details that your Touch subscription is charged to you can do this by going to the Billing section and then the Direct Debit tab. You will be able to view the details of your current mandate and also be able to change your details to another bank account if you need to.

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